Terms of delivery

Delivery in 49 and 69 minutes – guaranteed!

49 minute delivery guarantee and delivery conditions

  • Delivery guarantee applies to an order of maximum 2 pizzas 
  • Minimum order total: EUR 10.00 (to addresses within a 2 km radius from the nearest open pizzeria)
  • Minimum order total: EUR 15.49 (to addresses outside the 2 km radius from the nearest open pizzeria)
  • Guarantee does not apply to orders placed to arrive at a pre-arranged time.
  • The 49-minute delivery is a period of time expressed as: from 00:00 (zero minutes and zero seconds) to 49:59 (forty nine minutes and fifty nine seconds).
  • The 69-minute delivery is a period of time expressed as: from 00:00 (zero minutes and zero seconds) until 01:09:59 (one hour nine minutes and fifty nine seconds).
  • Delivery countdown starts when the delivery operator confirms the time of accepting the order and stops when a delivery worker calls the client back to notify them that the driver has arrived at the specified address.
  • Delivery countdown for online orders starts when the client receives an order confirmation e-mail or SMS and stops when a delivery worker calls the client back to notify them that the driver has arrived at the specified address.
  • Pizza Lulu has the right to suspend the guarantee in the event of severe weather, natural disasters and/or communication or technical breakdown.
  • Pizza Lulu has the right to change the rules for the 49-minute delivery guarantee or time without prior notice and the 49-minute delivery guarantee is valid if the products are in the pizzeria.
  • Customers who have paid for their order via electronic banking systems (BankLink or
    other payment systems) and have not received their product for reasons not dependent
    on Pizza LuLu, as well as customers who have violated the terms and failed to comply
    with the provisions of the subparagraphs thereof, shall not be refunded.

Personal Pizza Pick-Up Terms

  • Visit www.lulu.lv
  • Choose your favourite pizza
  • Select PERSONAL PIZZA PICK-UP as the type of delivery
  • Specify the preferred day, time and pizzeria for pick-up
  • Get a 15% discount on your order*
  • Order implementation time is 29 minutes**

* Cannot be combined with other discounts or special offers.
** Subject to change due to pizzeria’s workload and order size.

Delivery fee

 

Delivery within the 49- and 69-minute delivery zone

Delivery outside the 49- and 69-minute delivery zone

Minimum order total

EUR 10.00 (within a 2 km radius from the nearest open pizzeria) and EUR 15.49 (outside the 2 km radius from the nearest open pizzeria)

EUR 15.49 to EUR 25.00

EUR 25.01 to EUR 40.00

EUR 40.01+

Delivery fee

free

2.85EUR + 2.85EUR

2.85EUR

free of charge

Payment

  • Cash
  • Credit cards - VISA, MASTERCARD, AMERICAN EXPRESS
  • Debit cards - VISA, Maestro (not possible to delay the settlement of accounts)
  • Mobilly - LULU to 1859
  • Businesses can pay with a non-cash payments - please contact
  • If the customer has placed an order online and paid with the card, but Pica Lulu has missed the delivery of 49 min. time (return of the money back in your account can take from 3-5 working days)

Consumer rights on returning bought goods

If you would like to return/exchange the received product or lodge a complaint about the received service, please contact SIA LATER LTD Customer Service by calling to 80005858 or writing to .

Additional conditions

  • Multiple discounts do not apply. And do not apply to specials
  • Products may differ from items pictured.
  • Product selection available while stocks last.