Terms of food delivery in Riga, Jurmala, Kekava and Adazi
Pizza delivery in 49 and 69 minutes – guaranteed!
Pizza Lulū delivery guarantee and conditions
- Delivery guarantee applies only to pizzas.
- Delivery guarantee applies to an order of maximum 2 pizzas.
- The minimum order amount within the 49 - minute delivery zone is € 8.49 + € 4.00 delivery fee.
- The minimum order amount within the 49 - minute delivery zone without the delivery fee is € 19.99.
- Guarantee does not apply to orders placed to arrive at a pre-arranged time.
- The 49-minute delivery is a period of time expressed as: from 00:00 (zero minutes and zero seconds) to 49:59 (forty nine minutes and fifty nine seconds).
- The 69-minute delivery is a period of time expressed as: from 00:00 (zero minutes and zero seconds) until 01:09:59 (one hour nine minutes and fifty nine seconds).
- Delivery countdown starts when the delivery operator confirms the time of accepting the order and stops when a delivery worker calls the client back to notify them that the driver has arrived at the specified address.
- Delivery countdown starts when the client receives an order confirmation e-mail or SMS and stops when the driver has arrived at the address and has marked the order status "Driver has arrived". You can follow the status of the order by opening the link, which is sent together with the confirmation sms.
- The 49- and 69-minute guarantee may be extended or revoked in certain areas if the nearby pizzeria is closed or delivery orders are not accepted there.
- Pizza Lulū has the right to suspend the guarantee in the event of severe weather, natural disasters and/or communication or technical breakdown.
- Pizza Lulū has the right to change the rules for the 49-minute delivery guarantee or time without prior notice and the 49-minute delivery guarantee is valid if the products are in the pizzeria.
If at the time of delivery the driver is unable to hand over the order to the customer due to circumstances beyond the control of Pizza Lulu (the customer cannot be reached at the specified address and cannot be called to the specified phone number), then he has the right to leave the address and return the products to the pizzeria.
Customers who have paid for their order via electronic banking systems (BankLink or
other payment systems) and have not received their product for reasons not dependent
on Pizza LuLū, as well as customers who have violated the terms and failed to comply
with the provisions of the subparagraphs thereof, shall not be refunded.
|Delivery within the 49 - minute delivery zone|
|The minimum order amount||From 8.49 EUR to 19.98 EUR||19.99 EUR +|
|Delivery fee||4 EUR||free|
|Delivery within the 69 - minute delivery zone|
|The minimum order amount||From 15.49 EUR to 39.99 EUR||40.00 EUR +|
|Delivery fee||4 EUR||free|
|Delivery outside the 49 - and 69 - minute delivery zone|
|The minimum order amount||From 19.99 EUR to 59.99 EUR||60.00 EUR +|
|Delivery fee||8 EUR||free|
Personal Pizza Pick-Up Terms
- Choose your favourite among our pizzas.
- Select PERSONAL PIZZA PICK-UP as the type of delivery.
- Specify the preferred day, time and pizzeria for pick-up.
- Get a 15% discount on your order*.
- Order implementation time is 29 minutes**.
* Cannot be combined with other discounts or special offers.
** Subject to change due to pizzeria’s workload and order size.
- Credit cards - VISA, MASTERCARD, AMERICAN EXPRESS.
- Debit cards - VISA, Maestro (not possible to delay the settlement of accounts).
- Mobilly - Select Mobilly as the payment method, enter your phone number and your Mobilly password and make the payment.
- Businesses can pay with a non-cash payments - please contact .
- If the customer has placed an order online and paid with the card, but Pica Lulu has missed the delivery of 49 min. time (return of the money back in your account can take from 3-5 working days).
- Refund requests must be submitted within 14 days from the day of order, by writing to .
Consumer rights on returning bought goods
- If you would like to return/exchange the received product or lodge a complaint about the received service, please contact SIA LATER LTD order coordinators by calling 80005858 or writing to .
- Money refund requests must be submitted within 14 days from the day of order, by writing to .
- Money can be returned only to Latvian bank accounts.
- Multiple discounts do not apply. And do not apply to specials.
- Products may differ from items pictured.
- Product selection available while stocks last.